If the interphone/PA is not functional, cabin crew must advise who?

If the interphone/PA is not functional, cabin crew must advise who?

• A. Captain
• B. In-Charge Flight Attendant
• C. Maintenance Staff
• D. Ground Control

Answer: (B)

When the interphone or PA is not functioning, the cabin crew must escalate the issue through the cabin command chain, starting with the In-Charge Flight Attendant. The ICFA acts as the primary liaison between the cabin and the flight deck, coordinating how to keep passengers informed and how to manage the fault. By informing the ICFA, the crew ensures a clear, centralized point of contact who can promptly notify the Captain, arrange for any necessary maintenance, and implement alternative communication methods to keep everyone informed. The Captain is ultimately responsible for the aircraft, but the designated first step is to report to the ICFA so the situation is handled in an organized, controlled way. Maintenance staff would be involved to fix the fault, but they are not the initial point of contact on the cabin floor. Ground Control is not relevant to on-board equipment issues.

When the interphone or PA is not functioning, the cabin crew must escalate the issue through the cabin command chain, starting with the In-Charge Flight Attendant. The ICFA acts as the primary liaison between the cabin and the flight deck, coordinating how to keep passengers informed and how to manage the fault. By informing the ICFA, the crew ensures a clear, centralized point of contact who can promptly notify the Captain, arrange for any necessary maintenance, and implement alternative communication methods to keep everyone informed.

The Captain is ultimately responsible for the aircraft, but the designated first step is to report to the ICFA so the situation is handled in an organized, controlled way. Maintenance staff would be involved to fix the fault, but they are not the initial point of contact on the cabin floor. Ground Control is not relevant to on-board equipment issues.